It has been decided by the competent authority that CBS Post Offices may waive default fee in such genuine cases. For this, CBS Post Office has to take following action:-
1. Write Error Book mentioning name and agency number of the agent and amount of default fee not taken.
2. Since, Finacle will charge default fee, the amount to be waived should be noted at the end of the RD Consolidation and only RD Default fee collected at the counter (from general public) should be entered in the SB Cash/CSI System (in Mysore Division only).
3. Copy of agent list of such accounts should be kept in a guard file. (list should have Date, Agent ID, Account number, Default fee waived)
This process can be followed till all the agents are able to deposit their funds for the month of Oct. 2015. For any account being presented or included in the list where system is calculating default fee for Nov. 2015 default fee should not be waived.
It is decided that the Agent Portal opened in phased manner, In trail basis the Portal opened in Karnataka and TamilNadu.
- Initially, the portal access is opened up for agents in Karnataka and Tamil Nadu.
- Please instruct all agents to loggin and test their position of access
- If user is locked due to various other reasons of repeated attempts – please follow the reset procedure simultaneously
- After observing the load in server in the back end, it was decided to expand the phase of observation to Maharashtra and UP circles.
- After this phase, the rest all will be allowed access.
- Please instruct all agents concerned in these two circles to loggin and proceed with the business
- Feedback of SPOCs invited by CPC Chennai. Kindly share your views to Open up in New phases.
